Question #10

What early client engagement strategies can help establish credibility and create a strong foundation for a successful and collaborative working relationship?

Answer:

It really depends on the client to be honest! Some clients don’t care about accolades, some do. In consulting, it’s often a ‘who you know’ kind of environment so credibility comes from experience and networking. Some clients enjoy detailed proposals (though be careful providing too much detail they can action this themselves!), some clients want the essential information. Some clients like regular meetings, some just want email updates. It really depends on the client, so the key is to know your client and establish expectations at the contracting stage.

Answered by

Ellice Whyte

Introduction

Ellice Whyte is a Certified Principal Business Psychologist (ABP) and the founder of Mindset, helping people and organisations perform at their best through psychology-led consultancy and training. Their work spans leadership and management development, organisational programmes, inclusive coaching, and specialist neurodiversity support, delivered in an engaging and evidence-based way.

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